1. General Information
1.1. NGSQUAD provides luggage delivery services from airports to customer-specified locations within the United States.
1.2. By using our service, you agree to abide by these terms and conditions.
2. Service Agreement
2.1. Pricing: Our standard rate is $25 per bag. Any changes to pricing will be communicated before booking.
2.2. Booking: A confirmed booking is required for service initiation.
2.3. Real-Time Tracking: Customers can track their luggage during transit via the provided tracking system.
3. Delivery Process
3.1. Upon booking, our drivers are notified to pick up your luggage at the specified location.
3.2. Customers must ensure accurate and complete address details for pickup and delivery.
3.3. After successful delivery, a confirmation notification will be sent to the customer and vendor.
4. Customer Responsibilities
4.1. Customers are responsible for ensuring their luggage is properly packed and secured.
4.2. Prohibited items, such as hazardous materials, flammable substances, or illegal goods, must not be included in the luggage.
4.3. NGSQUAD is not liable for damages caused by improper packaging.
5. Liability and Insurance
5.1. NGSQUAD handles luggage with utmost care but is not liable for damages caused by events beyond our control, such as natural disasters or accidents.
5.2. Customers are encouraged to purchase additional insurance for high-value items.
6. Cancellation and Rescheduling
6.1. Customers may cancel or reschedule a booking by contacting us at least 24 hours before the scheduled pickup time.
6.2. Late cancellations or no-shows may incur a cancellation fee.
7. Privacy Policy
7.1. Personal information provided during booking is used solely for service purposes.
7.2. NGSQUAD employs advanced security measures to protect your data. Refer to our Privacy Policy for more details.
8. Refund Policy
8.1. Refunds are provided only for services not rendered due to NGSQUAD’s error.
8.2. Customers must report refund requests within 7 days of the service date.
9. Prohibited Uses
9.1. Misuse of the tracking system or providing false information is strictly prohibited.
9.2. Legal action may be taken against customers engaging in fraudulent activities.
10. Modifications to Terms
10.1. NGSQUAD reserves the right to update or modify these terms at any time.
10.2. Continued use of our services after changes constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Phone: 090078601
- Email: support@ngsquad.com
By using NGSQUAD services, you confirm that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing us for your luggage delivery needs!